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Family violence is a significant social and public health problem. In 2015 a Royal Commission into Family Violence was established in Victoria, Australia, following a number of family violence deaths that received a high coverage in the media. The commission findings were released in 2016. These emphasised the significant physical and psychological harm that is caused by family violence, and that this has wide ranging community impacts. Among the Commission's 227 recommendations a number pertained specifically to improving the response of the healthcare system, with a whole-of-hospital model for responding to family violence recommend-ed for all public hospitals.

Royal Melbourne Hospital (RMH) received a state government grant as part of the SHRFV project. RMH was formally partnered with Tweddle Child and Family Health Service and Dental Health Services Victoria, and also worked with associated service NorthWestern Mental Health, as part of the project. This document outlines the RMH Family Violence Training Framework, a whole-of-hospital transformation change project designed to implement Recommendation 95 from the Royal Commission. All funded services were encouraged to adapt the SHRFV project model to suit the local environment of their health service. This document outlines the RMH approach. RMH specifically focused on using an evidence based research and evaluation framework with a focus on in-depth training, underpinned by a clinical champions network.

Background: Family violence (FV) is a significant problem that has a bidirectional link with mental health functioning. This research aimed to investigate family violence screening and response practices in a Victorian public adult mental health service, NorthWestern Mental Health, from the consumer perspective.

Methods: A prospective, cross-sectional, electronic consumer survey was created, utilising the Royal Melbourne Hospital Patient Survey FV screening and response tool. Data were collected over a two-month time period, via iPad. Clinicians invited all consumers (age range 18 to 64 years) attending the service to participate on data collection days, unless any of the exclusion criteria were present: a) clinical interaction occurring in a non-confidential environment; b) acute distress/crisis; c) clinician concerns about affecting rapport; and d) cognitive impairment, known disability or diminished capacity preventing them from reading or understanding the survey questions. Categorical and Likert type survey responses were explored descriptively. All variables collected in the survey were provided, specifically the percentage of responses in each category for each question. Free-text responses were analysed using qualitative description of the text-box response content.

Results: 35 consumers participated. 47% reported being screened for at least one family violence issue on at least one occasion. 26% reported disclosing FV concerns. All those disclosing felt mildly or very supported by the clinician’s response, and two-thirds received assistance they found helpful. 9% reported wanting to disclose FV concerns but not feeling comfortable to do so. Consumers indicated that FV should be spoken about more, that receiving assistance is helpful, but that responses varied in quality depending on the discipline of the clinician.

Conclusion: FV screening rates were found to be suboptimal as unmet needs were identified. Further training and services changes are required to improve screening rates, increase client comfort to disclosure, and optimise the clinical response to disclosures.

The purpose of this paper is to explore multiple Canadian educators' experiences with the Map the System (MTS) competition, designed to foster and grow systems thinking capacity among students exploring complex questions. The challenge has been an opportunity for social innovation programs (from the nascent to the established) across Canadian post-secondaries to engage both with their own communities and with social innovators internationally, connecting social innovation spaces as part of their third mission. Across the organizations, students valued the interdisciplinary and systems thinking qualities, and organizations benefited from the external competition, there remain questions about organizational engagement in social innovation as a deeply transformative process internally.

All Canadian post-secondary institutions who participated in the 2020 MTS competition (17) were invited to a digital roundtable to discuss their experiences. Ten were able to participate, representing a range of post-secondaries (including large research institutions, undergraduate-only universities and colleges). To facilitate discussion, participants met to discuss format and topics; for the roundtable itself, participant educators used a google form to capture their experiences. These were summarized, anonymized and redistributed for validation and clarification. To reflect this collaborative approach, all participant educators are listed as authors on this paper, alphabetically after the organizing authors.

For students participating in MTS, they have built both their interdisciplinary and systems thinking skills, as well as their commitment to achieving meaningful change in their community. But MTS arrived in fertile environments and acted as an accelerant, driving attention, validation and connection. Yet while this might align with post-secondary education’s third mission, educators expressed concerns about sustainability, internal commitment to change and navigating tensions between a challenge approach and collaborative work, and internal work and national competition limitations. This complicates the simple insertion of MTS in a post-secondary’s social innovation-related third mission.

This study was limited to Canadian post-secondaries participating in MTS, and therefore are not representative of either post-secondaries in Canada, or all the MTS participants although Canada is well represented in the challenge itself. Additionally, while the authors believe their approach to treat all participants as authors, and ensured multiple feedback opportunities in private and collectively, this is a deliberate and potentially controversial move away from a traditional study.

More than half of Canadian universities (a subgroup of post-secondaries) had at least one social innovation initiative, but questions have been raised about whether these initiatives are being evaluated internally, or are triggering the kinds of transformative internal work that might be an outcome. Understanding the impact of MTS one example of a social innovation-related initiative can help advance the broader conversation about the place (s) for social innovation in the post-secondary landscape – and where there is still significant work to be done.

As Canada has only participated in MTS for four years, this is the first inter-institution consideration of its related opportunities and obstacles as a vehicle for transformational social innovation. As well, educators talking openly and frankly to educators reinforces the collaborative quality of social innovation across the post-secondary landscape.

Purpose – Presents metrics and policy recommendations from the Dallas Domestic Violence Task Force (DDVTF) concerning the systemic response to domestic violence (DV) within this community.

Design/methodology/approach – In June 2017, 47 private citizens, nonprofit, criminal justice, social service and religious organizations, and governmental officials who participated on the task force were invited via email to participate in an electronic Qualtrics survey.

Findings – Both general annual metrics are offered as well as detailed monthly metrics and long-term trends for shelter and advocacy providers, police, the district and city attorney’s offices, and courts. In 2016–2017 alone, roughly 15,000 people were educated on DV, 246 victims were sheltered in emergency beds each night on average, roughly 8,000 victims were turned away due to lack of space, over 15,500 DV-related calls were handled by police, 11,000 county criminal cases were filed, and 7 intimate partner homicides occurred within the city of Dallas. Policy recommendations are offered.

Originality/value – The DDVTF annual report is one of the largest and most comprehensive reports of its kind in the United States, with over 3,000 variables collected across the partners. Now in its third reporting year, this chapter offers an overview of key findings and policy recommendations and highlights the work of this coordinated community response team.

For most customers, the vacation experience is enjoyed in the company of others; thus, studying customer-to-customer interactions becomes critical. This research aims to explore customer-to-customer interactions and their impact on the guest experience.

An ethnographic approach was taken to study a tour group over the course of two weeks. The author was a covert researcher and a member of the touring group.

Individuals gained social status both among fellow travelers and also among friends and family by virtue of their travels, the stories told, pictures shared and social media postings. The group became highly cohesive in a short time span, which led to an “in” and “out” group dynamic. Informants were more prone to take risks, owing to both their status as travelers and the group dynamics. The consumption of alcohol was observed along with its positive and negative effects. It was also noted that group members influenced one another during the process of assigning gratuities to the tour guide.

The marketing of hospitality and tourism services can stress benefits that go beyond one single vacation. Companies can engage in more vigorous efforts to facilitate positive customer-to-customer interactions to enhance the guest experience. Finally, given the speed of group processes and formation of a cohesive environment, organizations should be vigilant of how both employees and customers interact in the early stages of group development.

Even though mature travelers have been the subject of much research attention, the interactions, habits and influence of young travelers in the literature is underrepresented. Furthermore, the present research challenges the previously held assumption that services are simultaneously produced and consumed. Using pictures, social media posting and stories, informants recall and continue to experience benefits from their vacation.

In recent years, there have been major changes in educational governance and the organization and management of primary and secondary education. This is particularly the case as indicated by debates and deliberations over notions of “good governance” and “public management,” accountability, transparency, effectiveness of public services, performance, and the generation of benchmarks and cross-national comparative data. Among these trends is the debate over educational decentralization, which in the past several decades has become a mode of governance strongly advocated by international policy organizations, such as the Organization for Economic Co-operation and Development (OECD), International Monetary Fund (IMF), World Bank, and United Nations Educational, Scientific and Cultural (UNESCO).

The purpose of this paper is to investigate the changes in emotion brought by eating the midday meal. Many aspects of eating out have been studied, yet emotions remain an under‐researched area, despite having been shown to play a significant role in food consumption.

This paper reports findings from a qualitative study, involving semi‐structured interviews with British undergraduates about changes in their emotional state after eating their lunchtime meal. Data were analysed through the technique of thematic analysis.

Participants observed a clear relationship between their emotions and eating a meal, with changes noted in concentration, energy and happiness levels. The quality of the food eaten was an issue of concern to participants; access to a healthy meal was seen to be important, given the perceived benefits for emotional and physical health. Finally, eating was deemed to be both a physical and social activity. Eating in company enhanced the emotional experience of dining, as it offered the opportunity to bond with friends. Recommendations for further research are made.

This research addresses a paucity of information on the link between food and emotion, helping to better understand the role of emotions when eating out. Further research into different settings is called for in order to broaden the understanding of the relationship between eating and emotional state, and to find out whether or not similar findings emerge from alternative settings.